Enhancing user experience through wayfinding in educational buildings


Mansha Samreen, Gargi Jha


Rezumat/Abstract. The process of navigating through an environment to reach a desired destination is known as wayfinding. It involves understanding one's current location, determining the desired destination and choosing a path to get there. Wayfinding design plays a significant role in enabling users to navigate an environment with ease and reach their desired destinations in a timely manner. However, poorly designed wayfinding systems can lead to confusion, stress and insecurity, which negatively impacts the user experience. This research paper explores the concept of wayfinding in educational buildings limited to universities, and its potential to enhance the user experience of students, faculty and visitors. Wayfinding can be a challenging task in large and complex buildings such as educational institutions. The study investigates the different factors that can affect wayfinding in educational buildings, including signage, lighting, spatial layout and technology. The paper presents case studies of two university buildings to investigate how a wayfinding system can improve user experience. The findings show that efficient wayfinding can improve the user experience greatly by reducing confusion, boosting efficiency and increasing overall happiness. The paper concludes with guidelines for educational institutions to improve wayfinding in their buildings with the help of signages and enhance user experience.

Cuvinte cheie/Key words: navigation, built environment, signage, spatial layout

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